Privacy Policy

CAT-I.AI INC. (“CAT-I.AI,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who use the CAT-I.AI platform, website, and related services (collectively, the “Services”). This Privacy Policy (“Policy”) describes the information we collect from users, how we use and disclose such information, and the steps we take to protect it.

By using the Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and subject to our Terms of Use. Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms of Use.

CAT-I.AI's platform and Services are intended for business customers. We process the personal data of authorized representatives acting on behalf of business customers to the extent necessary for providing the Services. References to “User” or “you” in this Policy refer to such representatives.

1. Information We Collect

Account Information

When you register for the Services, we collect information necessary to create and manage your account, including your name, email address, phone number, company name, job title, and billing information. If you are invited to the Services by another user within your organization, we may receive your contact information from that user.

Usage Information

We automatically collect information about how you interact with the Services, including device type, operating system, browser type, IP address, access times, pages viewed, features used, and referring URLs. This information helps us understand how the Services are used and how we can improve them.

User Content

The Services allow you to upload, create, and manage content such as documents, training materials, audit records, and operational data (“User Content”). We process User Content solely for the purpose of providing and improving the Services.

2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain the Services: Process transactions, manage your account, authenticate access, and deliver the features and functionality of the platform
• Improve and Develop the Services: Analyze usage patterns, diagnose technical issues, conduct research, and develop new features and capabilities
• Communicate With You: Send transactional notifications, security alerts, support messages, and service updates. With your consent, we may also send product announcements and marketing communications
• Ensure Security and Compliance: Detect and prevent fraud, enforce our Terms of Use, and comply with applicable legal obligations
• Provide Customer Support: Respond to your inquiries, troubleshoot issues, and improve our support processes

3. AI Processing

The CAT-I.AI platform incorporates artificial intelligence to power features such as document generation, compliance analysis, and training content creation. AI processing resources are included with all subscription plans and are designed to support normal operational workloads for food manufacturing compliance and quality management.

Fair-use policies apply to AI-powered features. Usage levels are calibrated to accommodate the operational needs of food manufacturing facilities under standard conditions. In rare cases involving significantly abnormal usage patterns, we may apply reasonable limits to protect system stability and ensure consistent performance for all customers. Normal operational use will not be affected by these safeguards.

We do not use your User Content to train general-purpose AI models. AI processing of your data occurs solely within the context of providing the Services to you.

4. Sharing Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We work with third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and may only use it for the purposes we specify
• Analytics Partners: We use third-party analytics services to collect aggregate, non-identifiable data about how the Services are used. This data helps us improve the platform experience
• Legal Requirements: We may disclose information if required to do so by law, in response to a valid legal process, or to protect the rights, property, or safety of CAT-I.AI, our users, or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information

We may share aggregated, de-identified information that cannot reasonably be used to identify you without restriction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences, analyze usage, and support the functionality of the Services. These may include:

• Essential Cookies: Required for core platform functionality such as authentication and security
• Analytics Cookies: Used to understand how users interact with the Services and to improve performance
• Preference Cookies: Used to remember your settings and preferences across sessions

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact the functionality of the Services.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Security measures include:

• Encryption for data at rest and in transit using industry-standard protocols
• Role-based access controls and authentication mechanisms
• Continuous security monitoring and regular penetration testing
• Infrastructure aligned with widely recognized compliance frameworks

While we take every reasonable precaution to protect your data, no method of electronic storage or transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, you have 30 days to export your data. After this period, your data may be permanently deleted in accordance with our data retention schedule.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Portability: Request your data in a structured, commonly used, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time using the link provided in our emails
• Restriction: Request that we limit the processing of your personal information under certain circumstances

To exercise any of these rights, please contact us at privacy@cat-i.ai. We will respond to verified requests within 30 days, or within the timeframe required by applicable law.

9. International Data Transfers

CAT-I.AI is based in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We take appropriate steps to ensure that your data receives an adequate level of protection in accordance with applicable data protection laws.

10. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will notify you by email or through the Services at least 30 days before the changes take effect. The “Last Updated” date at the top of this page indicates the most recent revision.

Your continued use of the Services after an updated Policy becomes effective constitutes your acceptance of the changes.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

CAT-I.AI INC.
2624 Bellevue Way NE, Ste A Unit #286
Bellevue, WA 98004
United States
privacy@cat-i.ai